SpinzWin Casino Privacy Policy
At SpinzWin, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our SpinzWin online casino platform at casino.spinzwin.com. We operate under licences issued by the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (UKGC 39335), and we are fully committed to compliance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Please read this document carefully before using our services.
Who We Are
SpinzWin Casino is operated by ProgressPlay Limited, a company registered and licensed to provide online gaming services. When you register at SpinzWin Casino, create an account, or otherwise interact with our platform, we act as the data controller responsible for your personal information. If you have any questions regarding this policy or how we handle your data, you may contact us at customersupport@instantgamesupport.com.
Information We Collect
At SpinzWin Casino, we may collect the following categories of personal data from you when you use our services:
- Identity Data: your full name, date of birth, username, and government-issued identification documents
- Contact Data: your email address, phone number, and residential address
- Financial Data: payment method details, transaction history, deposit and withdrawal records
- Technical Data: IP address, browser type, device information, login timestamps, and cookies
- Gameplay Data: your gaming history, wager amounts, bonus usage, and interactions with our SpinzWin mobile casino and desktop platform
- Communications Data: records of your interactions with our customer support team via live chat, email, or contact form
- Verification Data: documents submitted for Know Your Customer (KYC) and anti-money laundering (AML) compliance
How We Use Your Data
We use the personal information we collect for several lawful purposes. At Spinz Win Casino, we rely on legal obligations, contractual necessity, and legitimate interests as our primary lawful bases for processing your data. Specifically, we use your information to:
- Create and manage your SpinzWin login account and verify your identity
- Process your deposits and withdrawals, including through Visa, Mastercard, PayPal, Skrill, Neteller, and other supported payment methods
- Comply with our obligations under MGA and UKGC licences, including responsible gambling checks and AML requirements
- Provide access to our 2,500+ games including slots, live casino, roulette, blackjack, and sports betting
- Communicate with you about your account, SpinzWin casino bonuses, promotions, and our Rewards Programme
- Monitor and improve the security, performance, and functionality of our SpinzWin Casino platform
- Conduct fraud prevention and detect suspicious activity on your account
- Comply with self-exclusion requests and responsible gaming obligations
Cookies and Tracking Technologies
Our SpinzWin Casino platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse how you use our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period). At SpinzWin Casino, we categorise our cookies as follows:
- Strictly Necessary Cookies: required for core site functionality, including your SpinzWin login sessions
- Performance Cookies: help us understand how players navigate our SpinzWin online casino
- Functionality Cookies: remember your settings and personalise your experience
- Marketing Cookies: used to deliver relevant promotional content, including information about SpinzWin casino bonus codes and promo codes
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our SpinzWin casino app and mobile casino experience.
Sharing Your Personal Data
We do not sell your personal data to third parties. However, at Spinz Win, we may share your information with selected partners and service providers who assist us in operating our platform. These may include:
- Game providers such as NetEnt, Microgaming, Play'n GO, Playtech, and Nolimit City, to facilitate gameplay
- Payment processors and financial institutions to handle your transactions
- Identity verification and KYC service providers
- Regulatory authorities, including the MGA and UKGC, when required by law
- Fraud prevention agencies and law enforcement bodies where legally required
- IT service providers supporting the infrastructure of our SpinzWin Casino platform
All third parties we engage are contractually bound to handle your data securely and only for the purposes we specify.
Data Retention
We retain your personal data for as long as your SpinzWin Casino account remains active and for a minimum of five years after account closure, in accordance with our licensing obligations. Financial and transactional records may be retained for longer periods where required by applicable law. When we no longer need your data, we securely delete or anonymise it.
Your Rights
As a user of SpinzWin Casino, you have the following rights in relation to your personal data under applicable data protection law:
- Right to Access: you may request a copy of the personal data we hold about you
- Right to Rectification: you may ask us to correct inaccurate or incomplete data
- Right to Erasure: in certain circumstances, you may request deletion of your data
- Right to Restriction: you may ask us to limit how we process your information
- Right to Data Portability: you may request your data in a structured, machine-readable format
- Right to Object: you may object to our processing of your data for marketing purposes
- Right to Withdraw Consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com. We will respond to your request within 30 days.
Security Measures
At Spinz Win, we implement industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our SpinzWin Casino platform uses SSL encryption for all data transmissions, and we maintain strict internal access controls. While no online system can guarantee absolute security, we continuously update our practices to keep your information safe.
Responsible Gambling and Data
We at SpinzWin Casino take responsible gambling seriously. We may process your gameplay and behavioural data to identify signs of problem gambling and to enforce self-exclusion requests, deposit limits, and other player protection tools. Your data may be shared with responsible gambling organisations where required under our UKGC and MGA licence conditions.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or through a notice on our SpinzWin Casino platform. We encourage you to review this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal data at SpinzWin Casino, please reach out to us at customersupport@instantgamesupport.com. You also have the right to lodge a complaint with the relevant supervisory authority — in the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.
Content updated: July 23, 2026